Easy Exchange

At Vero Bianchi, we want you to love every item you purchase. If something isn’t quite right—whether it’s the size, color, or style—our easy exchange process ensures you can quickly get the perfect replacement.

 

How Our Exchange Process Works:

1. Contact Us:

Reach out to our support team within 14 days of receiving your order to request an exchange. Let us know the item you want to exchange and what you’d like instead.

2. Return the Item:

Ship the item back to us at your own expense. Ensure the item is in its original condition with tags attached and packaging intact.

3. Receive Your Replacement:

Once we’ve received and approved your return, we’ll send your replacement item free of charge, with no additional shipping costs.

 

Important Details:

• Customer Covers Return Shipping: While we handle shipping for your replacement, the cost of returning the original item is the responsibility of the customer.

• Eligible Items Only: Items must be unworn, unwashed, and returned in their original condition with all tags and packaging intact.

• Fast Processing: We aim to process exchanges within 3-5 business days of receiving your returned item.

 

Why Choose Vero Bianchi?

• Hassle-Free Exchanges: Our straightforward process makes it easy to find the perfect fit or style.

• No Additional Costs for Replacements: We ship your exchanged item to you for free.

• Quality You Can Trust: We stand behind every product and make exchanges simple for your peace of mind.

 

Have more questions? Visit our Contact Us page or get in touch with our support team for assistance. At Vero Bianchi, your satisfaction is always our priority.

Frequently asked questions
What is the return policy?

We accept returns if your item arrives damaged or faulty due to our error. If your item doesn’t fit, we’re happy to offer an exchange for a different size. Please contact our support team at info@verobianchi.com within 14 days of receiving your order so we can assist you quickly.
Do you ship internationally?

Yes, we ship worldwide. Shipping times and costs vary depending on the destination and will be calculated at checkout. if your country does not pop-up make sure to contact us at info@verobianchi.com so we can quickly solve this inconvenience.
When will I get my order?

We will work quickly to ship your order within 2-3 business days. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
I have a question, who can I contact for this?

If you have any questions, you can send an email to info@verobianchi.com. Our customer service team is available from Monday to Friday to answer all your questions.
I have not received a confirmation email, what should I do?

We advise you to check your spam box - the email probably ended up there. If this is not the case, please contact our customer service, they can help you with this issue.
Can I exchange an item for a different size?

Yes. If your item doesn’t fit, we are happy to offer an exchange for another size. Please ensure the item is unworn and in its original condition. Make sure to contact us at info@verobianchi.com within 14 days of receiving your items.
Can I cancel or change my order?

Orders can only be changed or canceled within a short window after placing them. Please contact us immediately, and we will do our best to assist.
Do you restock sold-out items?

Some of our core pieces are restocked, while limited items may not return. We recommend subscribing to restock notifications on the product page.
How do I choose the right size?

We recommend checking our detailed size guide available on each product page. If you are between sizes, feel free to contact us for personal advice.

Vero Bianchi - Luxury without the noise.